Customer Service Collaboration 

October 22 at 10 am

Zoom Meeting

In this new and evolving market, differentiating on customer service elements will likely separate the winners from the losers. But where do you start?  What kinds of market changes are affecting small businesses today?

We will be discussing this and more with a panel of customer service leaders. 

  • Best Practices

  • How important is customer service

  • Customer service during COVID-19  

  • Leadership and training

  • Delivering great service, consistently 

  • Dealing with unhappy customers

Hear from the experts. Register today!

Registration is free.

Speakers:

Hayley Poirier

Strathmore Wheatland Chamber of Commerce | Homes by Hayley

Hayley Poirier is the Chair of the Strathmore Wheatland Chamber of Commerce.
Having the opportunity to engage and support Business Owners all of Wheatland County has been a terrific experience. Exemplary Customer Service is a passion of Hayley’s.
“I believe that my goal with clients is to be the Best Experience a client has ever had”

Slade King

Executive Professional and C.O.O. of Play Golf Calgary

Slade King is an Executive Professional and C.O.O. of Play Golf Calgary. Slade is the current president of the Alberta Chapter of the National Golf Course Owners Association (NGCOA) and also sits on the National NGCOA Board.  Previously he spent 8 years on Nike’s Staff Player Board and is currently on Adidas Creator Board for Canada.

Donna Biggar

Wheatland County Councillor 

Donna Biggar offers a unique blend of leadership, vision, and knowledge. She has over 16 years of experience managing an employee workforce of over 50 team members. Her passion for community service has brought to her current position as a local municipal elected councilor.  Working with a variety of small businesses, she understands the challenges and the rewards of success. Donna's background includes Agriculture, Retail, and Tourism.

Perry Banadyga

Owner, Strathmore Home Hardware

"Cindy and I are the second generation in the Hardware business, We bought the Home Hardware here 20 years ago. We came from a small town in Saskatchewan where Cindy and I, along with my parents ran a Hardware store. We have been involved in the Hardware business for forty years.

When we first moved to Strathmore, we operated an 8000 sq ft hardware store downtown and moved to our new 18,000 sq ft location 10 years ago.

We have been the proud recipients for customer service awards over the years and our latest award from the Strathmore & District Chamber of Commerce Customer Service Business Excellence award 2019.

Our strongest asset is our staff they are the one’s who really take care of the customers."

Patrick Earl

Economic Development Officer, Wheatland County

Patrick has been working in the economic development and tourism field for the last 14 years in Alberta and BC and now is the Economic Development Officer for Wheatland County. He has developed and delivered customer service training in both provinces to small businesses, tourism operators and resorts. By modifying the program, he also provided training to unemployed and underemployed under contract with a WorkBC client.

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