EXCEPTIONAL CUSTOMER EXPERIENCE
How Important Is Customer Service To Success In Business?
When customer service gets done right, it unequivocally boosts a company’s bottom line. So there is a strong positive relationship between customer service and business success, no matter how a company defines success.
But some companies have poured many resources into improving customer service and ended up not seeing the results needing in their business.
What makes this workshop different:
In our workshop, we approach customer experience as a whole, including products, services, and anything your customers may come into contact with. But the biggest difference with these workshops is that they allow for customization for your market and business needs. All businesses offer a unique customer experience.
POSTPONED UNTIL FEBRUARY/MARCH
Workshop 1 - Setting your Foundation
Why customer experience affects the bottom line
How does customer experience fit into your business
Determine your company’s purpose, values and vision
The COVID-19 customer experience: adaptation, not justification
Workshop 2 - Designing a Winning Team
Defining leadership inside your business
How to hire the right people
Training and mentoring
Workshop 3 - Delivering Service Excellence
Creating your quality standards
Discover your important touch points
How to deliver service excellence, consistently
Dealing with unhappy customers
Testimonials About Presenter:
"Leanna brings a youthful approach to your business by helping create a vision, setting goals and bringing a fresh vibrancy to creating a realistic plan to help you get there.”
- Brian Varga,
Councilor, City of Medicine Hat