Restaurants, Pubs, Cafes

Exceptional Customer Experience:  E-Book & Resources

COVID-19 Recovery 

Updated July 7, 2020

In this competitive and fast-moving space, differentiating on new and evolving experiential elements will likely separate the winners from the losers. 


So where do you start? How do you tackle this new guest experience challenge quickly, without biting off more than you can chew? You already know how to make guests feel full. Now the challenge is to make them feel safe and engaged.


In this document we will discover opportunities to improve guest experience. 


  • Be Ready - COVID-19 Checklist

  • Identify your Customer Service Cornerstones

  • Develop Powerful Touch Points​​​

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- Cheryl Rockafellow,
LUX Farms

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